IMPLEMENTASI E-GOVERNMENT DI KANTOR PEMERINTAH DAERAH KABUPATEN SUMBAWA TAHUN 2024

Abstract

The purpose of this study was to examine the implementation of e-government in the Sumbawa Besar Regional Government offices. This study used a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results showed that the implementation of e-government in the Sumbawa Besar Regional Government has resulted in an increase in the quality of public services. The digital system makes it easier for the public to obtain information and access various government services without having to follow complicated and time-consuming procedures. In addition, the use of information technology helps government agencies collaborate, which makes bureaucratic processes faster and more effective. The implemented digital system also supports public information transparency because the public can view various service information more transparently. Low levels of digital literacy in some community groups also hinder the use of electronic-based services. Furthermore, there has been no significant progress in system integration between regional government organizations. As a result, some services are still carried out separately and not fully connected into a single integrated system. This condition indicates that the availability of technology is not the only factor determining the success of e-government implementation; organizational readiness, human resource quality, and community support for digital services are other factors.